Question 1

Which areas do you cover?

Accepted Answer

We primarily serve the North and Midlands of England and parts of Scotland. If your event is outside these areas, please contact us to discuss your location.

Question 2

Is there a minimum spend or booking fee?

Accepted Answer

We don't have a minimum spend for any of our packages. However, we do have booking fees: £199.00 for bar hire and 30% of the total package price for street food.

Question 3

What's included in mobile bar hire?

Accepted Answer

A: Our mobile bar hire typically includes the bar structure, professional bartenders, bar equipment, glassware, card machines, all ice & garnishes along with a fully stocked bar.

Specific inclusions vary depending on the package you choose.

Question 4

What does your street food hire include?

Accepted Answer

Our street food hire includes your choice of service setup (Piaggio bar, catering gazebo, or indoor bars), staff, food for your menu, cutlery, and 2 hours of service. Specific inclusions depend on the package you choose.

Question 5

Are you insured and licensed?

Accepted Answer

Yes, we're fully insured and licensed to serve alcohol in the UK. We have a 5-star food hygiene rating, and all our staff are trained to level 3 in food hygiene. We can provide proof of insurance, HACCP, risk assessments, and training upon request.

Question 6

How do your payment terms work?

Accepted Answer

We require a booking fee upfront to secure your date. The remaining balance will be invoiced 30 days before your event. You can pay via bank transfer, credit, or debit card.

Question 7

How can I book your services?

Accepted Answer

A: You can contact us via phone, email, or through the contact form on our website. We'll discuss your event details and provide you with a personalized quote. If you wish to proceed we will send you an invoice for the booking fee which will secure the date.

Question 8

What is your cancellation policy?

Accepted Answer

Your booking is very important to us. We understand that sometimes, unexpected changes can occur, making schedule adjustments however as part of planning for your service we incur expenses such as;
 • Staffing costs 
 • Admin costs (Menu design, license applications, event planning)
 • Stock costs 
 • Glassware hire
 • Travel expenses paid in advance
The booking deposit of £199.00 or 30% for street food  is non-refundable, however can be transferred for a future booking, subject to our availability and agreement. 
. If you need to cancel your booking, we respectfully request at least 21 day’s notice.
Our Policy:
 • Any cancellation or reschedule made less than 21 days will result in a cancellation fee. The amount of the fee will be equal to 50% of the package cost.
 • Any cancellation or reschedule made less than 7 days will result in a cancellation fee. The amount of the fee will be equal to 100% of the package cost.
 • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.